Cookie policy

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

We use the following cookies:

  • Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
  • Analytical or performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
  • Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

You can find more information about the individual cookies we use and the purposes for which we use them in the tables below:

Cookie Usage

Marketing

Origin

Cookie Name

(May be a prefix)

Expires

Description

Google Analytics

_ga

2 years

Used to distinguish anonymous users, when measuring website usage.

_gid

24 hours

Used to distinguish anonymous users, when measuring website usage.

_gat_dc_gtm_

1 minute

Used to throttle request rate.

_gaexp

Typically 90 days

Used to determine a user's inclusion in a website content experiment and the expiry of experiments a user has been included in.

Upzelo

_upz_id

2 years

Used to distinguish anonymous users, when measuring website usage.

_upz_ses

30 minutes 

Keeping track of sessions for logged in users.

_remember_web_

5 years

Keeping track of sessions for logged in users.

Facebook

_fbp and fr

 

To track and report on the analytics from Facebook Ads. This cookie is supplied and provided by Facebook. For more information, please visit: https://developers.facebook.com/docs/privacy/.

Intercom

_intercom-id-

9 months

Used to distinguish anonymous users for live chat purposes, when visiting upzelo.com. This cookie is supplied and provided by Intercom. For more information, please visit: https://www.intercom.com/help/en/articles/2361922-intercom-messenger-cookies

_intercom-session-

1 week

Keeping track of sessions for logged in users. 

Smartlook

SL_C_[id]_SID / VID

30 days

Used to distinguish logged in users for user-behaviour analytics tracking, when visiting upzelo.com. This cookie is supplied and provided by Smartlook. For more information, please visit: https://www.smartlook.com/help/gdpr/

SL_C_[id]_KEY

30 days

Keeping track of sessions for logged in users.

Customer Implementation (Cookies Upzelo Limited will place on customer sites)

Origin

Cookie Name

Expires

Description

Upzelo

_upz_id

2 years

Stores user information that is created when a user first visits the cancellation flow and updated on subsequent visits. It is used to identify users and track the users activity across a domain. This cookie stores a unique identifier for each user, a unique identifier for the users current session, the number of visits a user has made to the site, the timestamp of the users first visit, the timestamp of their previous visit and the timestamp of their current visit.

Upzelo

_upz_ses

30 minutes 

Used to identify if the user is in an active session on a site or if this is a new session for a user (i.e. cookie doesn’t exist or has expired).

The value is never sent to the upzelo.

Upzelo uses cookies to track recency and frequency statistics about your subscribers in order to match them with the right offer at the right time - to decrease their likelihood of churn.

We do not share the information collected by the cookies with any third parties.

You can choose which analytical, functionality and targeting cookies we can set by clicking on the button(s):

However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.

Except for essential cookies, all cookies will expire after the periods set out in the above tables.

Dated: 10th February 2022