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How Upzelo works.

Build simple, yet powerful cancellation flows that retain customers, reduce churn by up to 40% and increase profitability.

How Upzelo works
for your customers.

Explore the simple steps that your customers will go through when experiencing Upzelo.


Clicking cancel launches customers into your cancel flow powered by Upzelo.


Your customers enter their personalised cancel flow designed to win them back.


Offers, deflections and other actions are presented to targeted audiences.


Automated workflows make it easy to track activities across multiple channels.


Simple dashboards that help you take action and retain more customers.

How to set Upzelo up.

With Upzelo, you can start saving customers instantly. Feel empowered with the ability to execute a customer retention plan on demand and view your customer's lifetime value in real-time.

Step 1

Create your account.

Upzelo is designed to make it easy for you to set up your free account and create your business profile. Our goal is to be a user-friendly platform that allows you to focus on the most important thing: retaining customers.

Step 2

Build your Actions.

Start building Actions that your customers can take once they go through one of your cancellation flows. These include offers, discounts, pauses, product switches and/or deflections to name a few.

Step 3

Design your Flows.

With just a few clicks, you can create your unique cancellation flows that provide customers with clear communication and peace of mind at every step. In no time, you'll see an increase in customer satisfaction, reduced churn and a higher LTV.

Step 4

Segment Audiences.

When users cancel their subscription, it's important to give them a smooth experience. Upzelo allows you to segment your customers into Audiences that make sense for your business and serves them an individual cancellation flow that makes sense to that user.

Step 5

Publish Upzelo.

You're all set! After you publish Upzelo on your website, or product, we'll do the rest. We'll automatically start saving customers by reducing churn and helping them become loyal brand advocates.

“We love Upzelo.”

Our customers love how easy it is to design and publish a cancellation flow on their site.

    • We have seen a significant reduction in churn and getting better insights into why customers leave.

      Ryon Mereboer
      CEO, Rylee.nl
    • Since we set up Upzelo we have seen a marked improvement in our clients churn rate and a growth in their net revenue.

      Source: Capterra
      CEO, Marketing Agency
    • I loved the support we got in setting everything up and had any questions answered very quickly.

      Noa Lupa
      Customer Succcess Manager, Planable
    • We had the whole system set up in a matter of minutes and saw our first "Upzelo" saved customer within a few days.

      Source: Capterra
      CTO, SaaS
    • We have obtained more precise insights into why customers leave, allowing us to optimise critical aspects of our product.

      Milagros Martínez
      Operations Director, Scoolinary
    • Audiences allow us to treat specific groups of customers in a specific way for maximum results.

      Giovanni Bottan
      CEO, Smart Noise