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Revenue backlog

Definition

Your Revenue Backlog is revenue that has been contractually promised to you but has not yet been invoiced. The customer has agreed to pay for the future provision of a service but they have not received that service or been charged for it.

Example: A customer on an annual subscription but is billed monthly.

If the customer has an annual subscription worth $1200 being charged $100 a month after two months you will have collected $200 in revenue and have a revenue backlog of $900.

Contracted, but yet to be billed revenue is not factored into your Monthly recurring revenue (MRR) calculation in Upzelo.

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  • Step 1

    Create your account and start your FREE trial. Invite teammates to help connect and integrate Upzelo into your software or website.

    Create account button on an example signup screen

  • Step 2

    Obtain real-time subscription analytics, insights and benchmarks. Set up alerts to notify you via email or Slack when a particular event takes place.

    Subscription analytics overview with KPIs for MRR, Active customers and a partially hidden bar chart showing breakdown of MRR

  • Step 3

    Segment your customers into audiences, create surveys, build offers and deliver fully-branded customer flow experiences that increase retention.

    Example of a cancellation flow with Audience at the top, leading to a Bi-monthly billing survey, 10% off next bill and finishing with a Confirmation message
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