Definition

Customer success software is used to help businesses manage their relationships with customers, by providing them with the tools they need to provide support, Insights, and guidance so that the customers can achieve their goals. It helps businesses keep track of customer interactions with the product/ service and performance metrics.

Customer Success Software can help companies identify their most important customers and determine how much time each of these customers spends with the company's products or services. Then, the software can monitor these metrics over time so that businesses can better understand how their customers feel about their products and services. This helps businesses better tailor their offerings to meet customer needs, which leads to more satisfied customers who are likely to spend more money with the company over time.