Analyse in real-time.
Retention analytics allows you to understand how customers behave, how they feel and why they are leaving. These insights help you take action to drive higher LTV.
Number crunching.
With in-depth, real-time cancellation data, analyse customer behaviour and apply learnings across your business to increase retention performance.
“So far, Upzelo has been great at getting our churn rate down. As a result, we have obtained more precise insights into why customers leave, allowing us to optimise critical aspects of our product.”
Top Insight features.
Analytical features that help you deliver the best customer retention experiences.
Saved vs lost customers
See the number of customers saved vs. lost, by time period.
Revenue saved
Watch your revenue grow as retention builds.
Cancellation reasons
Quick snapshot of your major cancellation problems.
Product feedback
Understand the top reasons as to why customers are leaving.
Custom alerts
Get personalised alerts on email and your favourite messaging apps.
Split A/B test
See which offers work best directly from your dashboard.
Customer watchlist
Keep a close eye on customers who cancel or decide to stay after the cancellation experience.
Side-by-side comparison
Analyse your flow offers, billing changes and deflections in a comparison view.
Real-time view
Monitor cancellation experiences and their effect on revenue KPIs as they happen.
Explore Upzelo.
To learn more about how Upzelo can help you, select a feature area below to explore the platform in more detail.
Actions.
Create the building blocks of your customer retention campaigns.
Customers.
Segment your customers into different audiences based on a whole range of criteria.
Cancellation flows.
Build simple, yet powerful cancellation flows that retain customers and reduce churn.
Designs.
Customise Upzelo to match your style guidelines.
