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Chargebee

Connection

With one simple and secure authorisation, you can target and survey cancelling customers to help you understand the root cause of churn and improve your products.

Chargebee and Upzelo

Connect your Chargebee account with Upzelo

Analyse your subscription business

Check out your business's performance and obtain real-time Insights into why customers are leaving, the revenue you're saving and the offers which are performing well and saving customers.

Take action against churn and downgrades

Upzelo surveys all cancelling customers to help you understand the root cause of churn and improve your products.

Simple to setup

Integrate Upzelo securely into your platform or website following our step-by-step guides or, let one of our experts show you how.

Data points

  • MRR: Monthly recurring revenue

  • ARR: Annual run rate

  • ARPA: Avg. revenue per Account

  • NRR: % Net revenue retention

  • % MRR growth rate

  • ASP: Avg. selling price

  • LTV: Avg. lifetime value

  • Net MRR

  • New MRR

  • ARC: Avg. account revenue churn

  • Upgrades and expansion revenue

  • Downgrades, refunds and churn

  • MRR by products / plans

  • No. of active customers

  • % Customer churn rate

  • % Revenue churn rate

  • New and lost customers

  • MRR churn

  • Customers saved / cancelled

  • Customer abandoned flows

  • Revenue saved

  • Offers by revenue saved

  • % Save rate

  • Winning offers from split tests

  • Cancellation reasons

  • Customer survey responses

  • Customer value scores