How to retain more customers in 2023 Read now
Build simple, yet powerful cancellation flows that retain customers, reduce churn by up to 40% and increase profitability.
Upzelo enables you to retain and save customers by delivering the best experience to the right audience. Cancellation flows are designed to focus on simplicity, ease of use and delight.
Construct and build your cancellation flow by injecting the Actions you would like your customers to see and experience. For example, survey your customers and map different Actions based on their response.
The Cancellation Flow builder allows you to specifically target which customers will see what flow. At the start, select which Audience you want to present that flow too. The more Audiences you create, the more targetted your flows will become.
Actions based on responses
Mapping specific Actions to the responses your customer gives to a survey, Upzelo makes it easy to follow on with any Action type, whether it's another survey, an offer or support call. In addition, Upzelo protects you from creating flows that go against legal regulations.
Split A/B tests
Not sure which offer will work? No problem; Upzelo has got you covered. Create quick and effective split a/b tests on different offers to see which generates the best ROI and helps to reduce customer churn.
“Upzelo has been great in helping us get more insight into our customers and offering a tailored cancellation experience. I loved the support we got in setting everything up and had any questions answered very quickly.”
Customer Succcess Manager, Planable
Top Cancellation flow features that help you deliver the best customer retention experiences.
Create new or select from previously created flows.
Deliver the best flow to specific audience segments.
Select from a range of different cancellation flow experiences.
Navigate users away from cancellation flows, especially during cancellation.
A wide range of pre-created cancellation flows.
Ask the right questions at the right time with custom surveys.
Personalised offers that work for individual customers.
Split A/B test
Test and compare two offers to find out which one performs the best.
Your flows will conform with local consumer laws such as CARL (US), CCPA (CA), CRA (UK).
To learn more about other features Upzelo has to offer. Select a feature area below to explore the platform in more detail.
Reduce churn, increase customer retention and generate more revenue with Upzelo.