Upzelo surveys all cancelling customers to help you understand the root cause of churn.
Understand why customers leave
We don't think all churn is bad. In fact, we think that most of the time it could be prevented — we just need to figure out what's causing it.
Build a survey in minutes.
No coding required!
The most important question for improving retention is "Why are you thinking of cancelling?". It's where you can gather feedback about your product and or your service — like onboarding experience, product value or customer service.
Add custom dynamic content to your surveys
Custom, dynamic content is a simple way to personalise your surveys and make them more effective. Your customers want the survey to feel like it's just for them, and with custom content, they won't feel like they're just part of a generic pool of data.
Key survey features
List the top features used when building customer surveys.
Get a high-level overview as to why customers are cancelling.
Create responses to help your customers tell you why they're looking to cancel.
Content that’s personalised, easy to understand and relevant to your customer's needs.