Cancellation flows
Retain more customers with beautiful cancellation experiences.
Cancellation flows that save customers
Upzelo enables you to retain and save customers by delivering the right cancellation experience to the correct audience. Cancellation flows are designed to focus on simplicity, ease of use and delight. Your customers will receive targeted offers, which result in a positive outcome – either an immediate decision or a personalised incentive to stay with your brand.
Learn which offers work most effectively
If you're not sure which retention offers are most effective for your customers, or if you have only one offer to test against each other, we can help. Our platform allows you to run A/B tests against different offers to see which one works best for each offer segment.
Where flows meet audiences
We know that targeted customer retention tactics work and we want to help you find the right ones for your audience. With custom cancellation flows you will be able to create a personalised experience, building and testing different flows until it's just right. This will help ensure that you're finding the most successful retention tactics based on each customer's preferences.
Key cancel flow features
Use our top cancellation flow features to help retain subscribers.
Flow designs
Create new or select from previously created flows.
Audiences
Deliver the best flow to specific audience segments.
Surveys
Ask the right questions at the right time with custom surveys.
Offer types
One offer for all customers or match offers to survey responses.
Split A/B test
Test and compare two offers to find out which one performs the best.
Messaging
Custom messages for customers or stay and those who leave.